Registration in two screens
The first screen asks for an e-mail address and a password, together with the confirmation of the terms and an optional consent to marketing messages. The second part of the profile is completed in the account area and is required before a withdrawal is approved.
- Register is selected in the header and an e-mail address and a password are entered.
- The terms are confirmed, and the marketing consent is ticked if bonus mailings are wanted.
- The full name, the date of birth, the gender, the country, the address and the phone number are added in the account area.
- The account currency is chosen and is used for all deposits, bonuses and withdrawals afterwards.
- A welcome bonus is selected in the My Bonus area if the offer is wanted on the first deposit.
One account per person is permitted under the terms, and a second registration by the same person is closed when it is found.
Signing in
The Log in button in the header opens the form, and the session is kept on the device until the user logs out or the browser data is cleared. The account area then shows the bonus balance, the VIP tier, the verification status and the cashier.
- A forgotten password is reset through the link under the login form, which sends a message to the registered e-mail address.
- The same e-mail address and password are used on a desktop, a phone and a tablet, because no separate application exists.
- Logging out is recommended after a session on a shared device.
Verification before the first withdrawal
Verification is requested before the first payout and can be triggered earlier when the due-diligence thresholds are reached. The documents are uploaded in the account area and are usually checked within about 48 hours.
| Document | What is accepted | Checking time |
|---|---|---|
| Proof of identity | passport, identity card or driving licence, valid and fully visible | about 48 hours |
| Proof of address | utility bill or bank statement from the last three months | about 48 hours |
| Proof of payment method | card photo with the middle digits hidden, or a wallet or bank statement in the account holder's name | about 48 hours |
| Transaction history | requested in some cases as part of due diligence | case by case |
The documents are best uploaded in the first week after registration, because a withdrawal request is held until the check is finished and a document that expires soon is better replaced before it is sent.
Common login problems
- Password forgotten: the reset link under the login form sends a new link to the registered address.
- No confirmation e-mail: the spam folder is checked first, and the live chat can resend the message.
- Account locked after a security check: the live chat confirms which document is missing and unlocks the account once it has been received.
- Wrong e-mail address entered at registration: the support team corrects it after the identity has been confirmed.
- Session expired on a shared device: the account is reopened with the usual credentials.