Tools available on the account
| Tool | What it does | How it is set |
|---|---|---|
| Self-exclusion | closes the account for gambling as soon as practicable after the request | e-mail to support@lolajack.com from the registered address |
| Self-assessment questionnaire | thirteen questions about gambling behaviour for a private check | opened from the responsible gaming page of the brand |
| Account closure | permanent closure with the balance paid out after verification | request to the support team |
Deposit limits, loss limits and session reminders are not described as self-service settings in the account area, and a request for a limit is therefore sent to the support team, which confirms in writing what has been applied. A player who has asked for self-exclusion is expected to disclose any other accounts and not to open new ones.
Signs that are worth noticing
- A new deposit is made to win back the loss of the previous session.
- The session budget is exceeded more often than it is kept.
- Time spent playing is hidden from people close to you.
- Money intended for bills or savings is used for deposits.
- Play continues when it has stopped being enjoyable.
- Thoughts about the next session interfere with work or sleep.
Habits that keep play within a budget
- The amount for the session is decided and deposited once, because a second deposit in the same session is usually made under pressure.
- Bonuses are read for their wagering multiplier before activation, because a 20-times requirement on deposit plus bonus binds the balance for 10 days.
- A fixed number of rounds is set for crash and instant games, because a round there lasts only a few seconds.
- Winnings above the planned budget are withdrawn rather than played on, because a withdrawal request also cancels an active bonus.
- Sessions are kept to a planned length, because fatigue changes the size of the stakes.
Getting help
A request for self-exclusion or for a limit is sent by e-mail to the support team from the registered address, and a written confirmation of what has been applied is kept. The brand lists GamCare, Gamblers Anonymous and Gambling Therapy as independent help organisations on its responsible gaming page, and these services are open to anyone who wants to talk about their play in confidence. Parental filtering software such as Net Nanny is recommended by the brand for devices shared with minors.